This month from NetSupport Canada, NEW Desktop Alerting Solution - NetSupport Notify PC Remote Control Software - NetSupport Manager On-Demand Remote Support and Customer Interaction - NetSupport 24-7 Classroom Instruction, Monitoring and Management - NetSupport School Partner Profile - Softchoice Desktop and Asset Management - NetSupport DNA Desktop Security, Lockdown and Restore - NetSupport Protect Employee Profile - Katharine Gilmore Online Support and "My Support" Registration - Sign Up For Free Web Based Helpdesk Solution - NetSupport DNA Helpdesk

Double Triumph For NetSupport At 2008 Network Computing Awards The IT industry gathered at the Tower Hotel London on 13th March for the 2008 Network Computing Awards and it was a night of celebration for NetSupport. Short-listed for five awards, NetSupport came out on top in two of the evening's most keenly fought categories. NetSupport Manager overcame strong competition to be named 'Software Product Of The Year' and NetSupport Protect was voted 'New Product Of The Year'. Find out more about our Award Winnning Software.

NetSupport Manager - The market leader for PC Remote Control now offers full support for Windows, Linux, Mac, CE, Mobile and Windows Vista. Network World magazine reviewed 9 of the leading Remote Control solutions this year before awarding NetSupport Manager 10 their 'Best of the Tests' award and an "exceptional" rating of 4.7 out of 5. To find out more, read the latest reviews and to download a free 30 day trial copy, please visit www.netsupportmanager.com View a brief tour of NetSupport Manager 10 here. NetSupport Manager v10.30 released 13th March 2008. Click here to find out more. You may have already invested time and money in a remote control suite that isn't meeting your expectations. So why not take a look at what NetSupport Manager has to offer you? "NetSupport Manager has allowed us to centrally support our geographically dispersed retail outlets effectively and securely for many years." Other loyal Canadian NetSupport Manager customers include:

Deliver Instant - On Demand - Support or pre-sales assistance to your customers anywhere in the world utilising any Internet connection. No Software Pre-Installation and Flexible Licensing. The latest version of NetSupport 24-7 now includes : A newly designed and enhanced Operator Console. Support for Remotely Rebooting (and reconnecting to) a customers PC. PIN Code sessions (issue a customer a code, when entered they connect direct to you). Enhanced MAC OS support for customers. Additional international gateways for even faster remote control. Try NetSupport 24-7 absolutely free for 14 days. Click here - and you can be operational within minutes, no functional limitations and available to customise for your organisation. Click here to find out more and see what the experts say.   "Many of these customers are behind elaborate enterprise firewall's and this is where “NetSupport 24/7” comes in. The customer is instructed to simply navigate to our web site and click on the “Need Remote Support” link. Within seconds we are able to view and interact with customers' sessions on their PC. Best of all NetSupport 24/7 accomplishes all of this without our support staff having to worry about the customers' firewall or network configuration.” Ricardo Guevara.

Maxime Larivee "Softchoice Corporation is one of North America's fastest growing providers of Information Technology products and services. Since 1989 we have played a critical role in providing I.T strategies and systems to Corporations and Institutions across North America. Given this focus, we were pleased to add the Award winning Netsupport software solutions to our portfolio in 2001. We have been very successful with the Netsupport Manager and Netsupport School products over the years, and are pleased to now offer Netsupport DNA I.T Asset management and Netsupport Protect to our mix. We are pleased with the consistent support and efficient response times we receive from the team at Netsupport Canada, this type of partnership allows our trained representatives to provide knowledgeable and informative solutions to our end-clients."

IT assets account for the largest proportion of the overall IT spend, therefore ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organization where TCO (Total Cost of Ownership) is high on the agenda. NetSupport DNA provides a modular solution offering Hardware and Software Inventory, Software License Management, PC and Network Alerting, User and Change Management, Application and Internet Metering, Software Distribution and a Web based Helpdesk solution. Network Computing said "...businesses looking for an easily deployed desktop management solution should place NetSupport DNA high on their list. It is far easier to use than many other enterprise-level products and yet provides a range of useful and in some cases unique features and delivers them at a very affordable price." We are so confident you will love NetSupport DNA, you can download a fully functioning 50 user trial copy for use for a month on your network. To find out more please visit www.netsupportdna.com and see why our product is taking the desktop management world by storm. LOGO "Netsupport DNA managed all our inventory control, web surfing and employee activity on our systems, it is a cost effective enough solution that even a small company like ours can easily justify." Frédéric Lacoste, FLB Technologie Other NetSupport DNA customers include:

Employee Profile - Katharine Gilmore, Sales Support "Since 2004 I have been providing admin/sales support to our new and existing partners/clients. It is my responsibility to ensure that our new partners benefit from a quick and seamless transition onto our partner program, and existing partners are always kept up to date with the latest collateral material, current content for their websites, and assistance with tracking/renewing maintenance contracts. I understand the needs and challenges of our Netsupport clients and dedicate myself to providing a highest level of support and responsiveness that our clients expect from Netsupport Canada." Contact Kat at our Canadian Headquarters on: t:905-415-4708, e:KatharineG@netsupport-canada.com.

My Support - Automated notifications and updates for your licensed products. Sign up to the NetSupport "My Support" service today. If you have a licensed copy of any of our products, once registered you will receive product updates and technical documents direct to your Inbox. When a new version of each product is released you will also automatically have access to your updated license key on release day, and will be able to download your new product setup files without using our normal registration process. Register today. Telephone Technical Support is available 9am - 5pm (E.S.T), on 1-877-715-HELP (Toll free) or (770) 205-4456. Also, why not contact Technical Support via our live Chat service.

Every organization depends in part on its IT infrastructure to remain competitive and efficient. Minimizing the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets. Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport Helpdesk features advanced implementation of ITIL processes. Flexible and robust Ticket Management. Full User Management capabilities. Integration with NetSupport and 3rd party solutions. Customization to suit your individual needs. Powerful and flexible Reporting. Escalation and Notification. Click here to learn more Developed in accordance with the ITIL® Service Desk function described in OGC's ITIL® Service Support book. What's New? The latest enhancements in DNA Helpdesk Version 2.7 include: New Style User Interface - Click here to view sample screenshots Incoming E-Mail Processing - DNA Helpdesk can now integrate with a mail server enabling incoming emails to be processed based on pre-set criteria. Outgoing E-Mail enhancements - Operators now have the option to trigger an outgoing email when adding comments to a ticket. Active Directory Synchronization - Replacing the current AD Import option, Helpdesk can now be configured to search a list of domains to find user details and automatically update the helpdesk with changes from Active directory. Solutions - Solutions now need to be 'published' before they can be viewed by Users. A new 'publish solution' permission enables you to restrict access to this feature, ensuring only valid solutions are made available for use. The text of a solution is now saved in HTML format allowing you to have rich text solution documents. File attachments can now be associated with a solution. When adding a solution to a ticket, the search facility will automatically look for solutions based on the ticket type. Escalations - Multiple conditions and actions can now be applied to an escalation rule. The escalation process can now take into account your Helpdesk's working hours and holidays. Ticket Types - The hierarchy now supports multiple levels of Ticket Types. Organizational Structure - A department can now have sub-departments added beneath it. Custom Data - Enhanced custom fields and form options now available. Ticket Search - Commonly used searches can now be saved to the menu. "We are very pleased with NetSupport. We use it for several of our service contracts, and it makes life a lot easier with the ability to remote in and manage servers and desktops without having to be on location. DNA Helpdesk is also being used, which is also great in keeping help desk tickets in line and ensuring our customers are being helped in an efficient and effective manner. Just recently, one of our clients has gone with the DNA Asset management, and we're sure this will live up to the great response we've seen from the other Netsupport products we've used. As our company grows larger, we plan to use these programs more internally to manage our company as well." Shpesime Ismailovski, Manager/Controller, Kober Enterprise Corporation Other NetSupport DNA Helpdesk customers include: Find out more and download a free 30 day trial here.

Phone: 905-415-4708
Fax: 905-415-2423

e-mail: sales@netsupport-canada.com


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