AsqTEK Service and Training

Tell us about AsqTEK Service and Training
AsqTEK Service & Training is a Tennessee-based IT support and training company. A cooperative of local retail grocery stores rely on the company’s services to keep their computers and servers operational.

What were the challenges you were trying to solve?
We needed to reduce the costs (monetary and time) associated with making [remote] site visits. I therefore needed to find a reliable solution that would allow me to have remote network connections with the stores I service.

Why did you choose NetSupport Manager?
The thumbnail views of current connections give me an instant snapshot of all the workstations in a single view and I can quickly identify the machine types and relevant system information. One of the features that is particularly useful is File Transfer (one-to-one or one-to-many). This is another tool that is quick and easy to use and performance is excellent. I particularly like how there are now quick links for copying files to and from desktops.

How is the software currently being used in your organisation?
NetSupport Manager has helped me quickly establish connections with all of the computers on our networks. The thumbnail views of current connections give me an instant snapshot of all the workstations in a single view and I can quickly identify the machine types and relevant system information

How/where has NetSupport added value?
Overall, NetSupport Manager is just a great product. It does what it says it does, without any hassle.