If an organisation’s technology goes down, then productivity comes to a standstill – it’s as simple as that.
Even if employees experience IT issues during the course of their daily activities, this is still lost productivity, just on a smaller scale. But with an effective, flexible helpdesk solution on board, it not only saves time for them, but technicians too!
Helpdesk tools needn’t be expensive to be impactful. And once in place and handling incidents, problems and requests quickly and efficiently, organisations will soon experience the benefits.
NetSupport’s highly affordable solution is called NetSupport ServiceDesk. Here’s a snapshot of what it offers:
- ITIL-based workflow. It’s built on the ITIL framework, which provides a structured approach to IT service management to ensure your helpdesk is organised and efficient.
- User-friendly interface. It has a user-friendly interface that is easy to use for IT staff and end users. This makes it easy to submit tickets, track progress and resolve issues.
- Automated processes. Automation can help to save time by logging incidents and tasks, assigning them to appropriate team members and sending notifications to users.
- Reporting and analytics. Comprehensive reporting and analytics tools enable organisations to track how your helpdesk service is performing and identify areas for improvement.
See what some of NetSupport ServiceDesk’s customers say…
It’s easy to use
“NetSupport ServiceDesk gives us a very easy to use ITIL-based helpdesk system that is far cheaper than most competitors’ products. It absolutely fills out helpdesk requirements.” – Warrington & Vale Royal College
“NetSupport ServiceDesk is a user-friendly solution with a good, clear user interface.” – HMP Lowdham Grange
It’s easy to configure
“We find ServiceDesk is easy to configure and don’t need to rely on any special development skills.” – Warwick District Council
“Very easy to configure and use and have no hesitation in recommending the product to others.” – Bradleys Estate Agents
There’s plenty of capacity!
“Working in a school of over 1300 pupils, NetSupport Software is a vital part of our daily work. ServiceDesk provides us with a platform to host our ongoing faults, machine repairs and interaction with our parents.” – Longdon Hall School
“It can be as automated as you like and can log incidents automatically. During the time we have had it, we have used it to provide support from the helpdesk for up to 20,000 users across the entire Trust.” – The Leigh Academies Trust